Hello and welcome to the Automated, your AI tour guide.

Running a large-scale business or a one-person e-commerce shop? Either way, AI can take a huge load off your plate so you’re not stuck answering questions all day.

With the right training and prompts, AI can handle inquiries smoothly, creating a seamless, human-like support experience that works for you.

Here’s what we have for you today:

• 📲 How To Automate Customer Service With AI.

• 🤯 Elon Musk’s xAI “Buys” X for $33 Billion—On Paper!

• 🛡️ How AI can strengthen digital security.

• 🛠️ 10 best AI video editing tools to use.

• 🤖 ChatGPT Prompt Of The Day: Industry-Specific Prompt Generation.

📲 How To Automate Customer Service With AI.

AI-first customer service isn’t a flex anymore—it’s practically everywhere.

Seriously, check the homepages of any major help desk, they’re all screaming AI automation like it’s the next gold rush. And, to be fair, it kind of is.

But here’s the thing —when everyone has it, it stops being a competitive advantage.

Think of it like The Avengers expanding to thousands of superheroes. Sure, they’re still powerful, but when everyone has a superpower, it’s way less impressive.

So, if AI automation is now the bare minimum, how do you actually stand out?

Simple: Use AI smarter than everyone else.

The real edge isn’t just slapping AI onto your customer support. It's using AI to provide an exceptional customer experience. And that means going beyond basic FAQ bots and actually making AI solve problems neatly.

How do you do that?

AI is only as good as the information it has. If you want it to actually be useful, it needs to know your product inside and out.

Here’s how to make sure your AI is actually helping, not frustrating your customers.

Step 1: Train AI Like You Would a New Hire— and there are two ways to do this:

• The Quick & Easy Way – Uploading your knowledge base (as a PDF, doc, or text file) every time you use AI.

• The Smarter, Scalable Way – Build a custom AI model using OpenAI’s GPT Builder (or gemini Gems) and feed it your full knowledge base. This way, AI always remembers product details and can respond accurately every time.

Step 2: Use the Right Prompts.

Once your AI is trained, it’s time to put it to work with the right prompts. Program it to:

• Turn robotic replies into empathetic, human-sounding responses. 

• Transform messy product instructions into a polished knowledge base article.

• Convert FAQs into detailed SOPs for your support team.

• Create call center scripts for handling difficult customers.

• Simulate real customer interactions for agent training.

• Brainstorm ideas to improve customer satisfaction.

• Set up a triaging system to prioritize urgent support tickets.

Once you’ve set this up, you’ve officially entered the world of AI-powered customer service.

But here’s something to note: AI alone won’t solve everything. While it excels at handling straightforward inquiries, it struggles with:

• Complex tickets that require human reasoning.

• Emotional or sensitive issues. (AI lacks true human empathy—something crucial when dealing with frustrated customers.)

• Situations where a personal touch matters. And let’s not forget AI’s tendency to “hallucinate” wrong answers.

That’s why AI + Human Review is the ultimate winning formula.

Let AI handle the repetitive stuff like FAQs, troubleshooting, and simple inquiries—but keep your human agents in the loop for critical cases where real expertise and emotional intelligence are non-negotiable.

At the end of the day, the best customer service teams don’t just automate—they balance AI efficiency with real human connection.

The Bottom Line

AI alone isn’t the game-changer anymore—it’s how you use it that sets you apart.

Instead of blindly following the automation trend, be smart about it. Train it properly, use it strategically, and never lose the human touch where it matters most. Because at the end of the day, no one wants to feel like they’re talking to a machine.

Want to turn your AI from "just another tool" into a secret weapon for exceptional customer service? You’ll find plenty of powerful prompt examples here, plus here, you’ll find more on how to use it – and when not to.

🔧 AI Troubleshooter: Using ChatGPT While Traveling

Hey AI fans, we’ve got another fix for you!

One of our readers is traveling and wants to know the best ways to use ChatGPT abroad—specifically for translating presentations.

Sound familiar? Here’s how to make it work:

First, we recommend using the ChatGPT mobile app (iOS/Android) since it generally performs better than the web version, especially in restricted areas.

For translation, ChatGPT offers several options:

• Voice Translation: Tap the microphone icon in the ChatGPT mobile app to speak, and ChatGPT will transcribe and translate in real time.

• Text Translation: Paste your presentation text into ChatGPT and ask it to translate it into your target language.

• Camera Translation: If you’re a plus, or Pro (GPT-4) user, you can use the app’s image input feature. Just snap a picture of slides or documents, and ChatGPT will extract and translate the text for you. Learn more here. 

• Other Workarounds: If you’re in a country where ChatGPT access is restricted, try using a VPN set to a supported country. Additionally, offline translation tools like Google Translate can serve as reliable backups.​

Still having trouble? Fill out this quick Google Form, and we’ll dig deeper to find a custom fix for you. But remember - Premium subscribers get priority help!

Now, onto the next big piece of AI news...

 🤯 Elon Musk’s xAI “Buys” X for $33 Billion—On Paper!

Elon Musk has pulled off another headline-making corporate shuffle—this time, his AI startup xAI has "acquired" X (formerly Twitter) in an all-stock deal.

The transaction, announced in a tweet, values xAI at $80 billion and X at $33 billion, though that includes $12 billion in debt Musk took on when he originally bought Twitter for $44 billion back in 2022.

Musk calls the move a game-changer, claiming it will "unlock immense potential" by merging xAI’s advanced AI capabilities with X’s massive user base.

But the numbers tell another story: this deal cements an $11 billion loss in X’s valuation since Musk’s takeover. Still, X CEO Linda Yaccarino remains optimistic, posting, “The future could not be brighter.”

Since launching xAI in 2023, Musk has closely tied it to X, leveraging the platform’s data for AI training and integrating xAI’s chatbot, Grok, directly into the app. Now, Grok is expanding beyond X, with a recent launch on Telegram.

This merger also echoes a past Musk maneuver: In 2016, Tesla acquired SolarCity (where Musk was the largest shareholder), and shortly after, Tesla dropped "Motors" from its name.

However, Musk didn’t mention Tesla in this latest announcement, perhaps because he already declared he has “like, 17 jobs” at a recent Tesla all-hands meeting.

Musk also didn’t mention his grand vision of turning X into an “everything app”, handling “someone’s entire financial life.” But he did repeat his claim that X is "the digital town square."

While X’s value sank post-takeover, xAI has soared.

In November 2024, The Wall Street Journal reported that xAI hit a $50 billion valuation, more than doubling its $24 billion valuation from just a few months earlier.

This follows the AI boom that sent companies like Nvidia and OpenAI skyrocketing, even as Musk—who once co-founded OpenAI—has since turned into a legal adversary against them.

Will this move truly boost X’s future—or is it just a financial juggling act? 

Click here to find out more!

 🧱Around The AI Block

• 🛡️ How AI can strengthen digital security.

• 🛠️ 10 best AI video editing tools to use.

• 📖 Sam Altman firing drama detailed in new book excerpt.

• ⚕️ Apple reportedly revamping Health app to add an AI coach.

• 🤖 H&M’s plan to use AI clones of human models sparks backlash.

• 🫢 Bloomberg is having a rocky start with A.I. summaries.

🛠️ Trending Tools

• JoggAI: Turns your photos into moving, talking digital avatars to use in videos, with pre-made templates to get you started if you need.

• Rapport Studio: Creates branded digital characters that speak in your company's voice and style, letting you design custom demos.

• NewsBang: Lets you swipe through bite-sized news summaries like TikTok, with podcasts and instant answers to any questions you have about the stories.

• AI_licia: Engages, brings entertainment and helps you build your community thanks to her customisable unique personalities, cross platform memory, and ability to hear, write and speak.

• Outrank: Gets traffic and outrank competitors with automatic SEO-optimized content generation while you sleep.

🤖ChatGPT Prompt Of The Day: Industry-Specific Prompt Generation.

Struggling to get the best results from AI? Industry-specific prompts can make all the difference!

Tailoring your prompts to your field—whether it's marketing, law, or healthcare—helps AI deliver more relevant and accurate insights. Want to try it out?

Here’s a prompt to help you get started:

"As a prompt engineering expert, create 5 advanced ChatGPT prompts specifically for a [YOUR PROFESSION] to help with common daily tasks. For each prompt, explain why it's effective and how to modify it for different scenarios."

Source

That's all we've got for you today.

Did you like today's content? We'd love to hear from you! Please share your thoughts on our content below👇

Your feedback means a lot to us and helps improve the quality of our newsletter.